Refund Policy
Last updated: August 23, 2026
1. General
Subscriptions and credit packs are sold through Creem.io ("Creem"), our payment processor and Merchant of Record. This policy explains how refunds work within RawCraft; Creem’s own Merchant of Record policies also apply to your payment transaction.
2. Used Credits Are Not Refundable
Once credits from a billing period or a credit pack have been used to generate output, that usage is not refundable — the underlying generation cost has already been incurred with our model providers.
3. Unused Balance
If you are requesting a refund for a subscription period or credit pack you have not used, eligibility and process are governed by Creem’s Merchant of Record refund policy, not directly by RawCraft. Contact us and we will help route your request, or you can contact Creem support directly.
4. Failed Generations
If a generation fails, the credit cost is automatically returned to your balance — you do not need to submit a separate refund request for a failed generation.
5. How to Request a Refund
Email info@rawcraft.ai with your account email and the purchase you’re asking about.