Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") govern your access to and use of RawCraft (the "Service"), operated by Muhammet Sinan Coşkun, a sole proprietor registered in Türkiye at Girne Mahallesi, Çiftlikli Sokak No: 8 D: 10, 34852 Maltepe / İstanbul, Türkiye ("we", "us", "our"). By creating an account or otherwise using the Service, you agree to these Terms, to our Acceptable Use Policy, and to our Privacy Policy, each of which is incorporated into these Terms by reference.

If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of a company or other organization, you represent that you are authorized to bind it, and "you" includes that organization.

2. Eligibility

You must be at least 18 years old to use RawCraft. By using the Service you represent and warrant that you are 18 or older and legally able to enter into a binding contract where you live.

We rely on your own declaration at sign-up and do not perform independent age or identity verification. You accept that this is the basis on which access is granted, and that providing a false declaration is a breach of these Terms.

If you are under 18, you must not create an account or otherwise use the Service. If we become aware that an account belongs to a person under 18, we will terminate it without refund.

3. What the Service is — and what it is not

RawCraft lets you generate images and video from text and image prompts using AI models operated by third parties. The Service is subject to content rules that apply to every prompt, every uploaded reference file, and every output — see our Acceptable Use Policy for what is not permitted.

RawCraft is a tool and a conduit. You compose the prompt, you choose any reference material, and your request is transmitted to a third-party model provider which generates the output. We do not author, select, curate, review, verify, or approve output before it reaches you, and we exercise no editorial judgement over it.

Output is generated automatically and probabilistically. It may be inaccurate, offensive, misleading, similar to output generated for other users, or similar to existing works. It is not a statement by us, does not represent our views, and must not be presented as a factual record of any real person or event.

Model behavior, output quality, features, pricing of underlying providers, and availability depend on third parties and may change, degrade, or be withdrawn at any time without notice.

4. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which prohibits certain categories of content without exception. Violating it may result in content removal, generation being blocked, and your account being suspended or terminated without refund.

RawCraft is not an adult platform. You must not use the Service to generate, upload, or distribute sexually explicit material, pornography, or sexually suggestive output. This prohibition applies in every style and medium and regardless of artistic or fictional framing; it is set out in full in section 3 of the Acceptable Use Policy.

Prompt screening is automated and imperfect. The fact that a prompt was not blocked is not approval, does not mean the content is permitted, and does not reduce your responsibility for it.

5. Your responsibilities and warranties

You are solely responsible for the prompts you submit, the material you upload, the output you generate, and everything you do with that output — including downloading, publishing, distributing, selling, or otherwise using it.

You represent and warrant that: (a) you own or have all necessary rights, licences, consents and permissions for any material you upload; (b) you will not upload images of an identifiable person without that person's consent, and never of a person you know or believe to be under 18; (c) your use of the Service and of any output complies with all laws applicable to you, including where you are located and where you distribute the output; and (d) your use complies with the Acceptable Use Policy.

You are responsible for determining whether your intended use of output is lawful in your jurisdiction, including any obligation to label or disclose AI-generated content. Laws on synthetic media differ by country and change frequently. We do not provide legal advice and you must not rely on the availability of a feature as an indication that its use is lawful for you.

6. Indemnity

To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless RawCraft, its operator, and its officers, employees, contractors and suppliers from and against any claim, demand, proceeding, loss, liability, damage, fine, penalty, cost and expense (including reasonable legal fees) arising out of or connected with: your prompts or uploads; any output you generate or use; your breach of these Terms or of the Acceptable Use Policy; your violation of any law or of any third party's rights; or any content you publish or distribute.

We may, at our own expense, assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with that defence. You must not settle any such matter in a way that imposes any obligation or admission on us without our prior written consent.

This clause survives termination of your account and of these Terms.

7. Payments and the role of Creem

Subscriptions and credit packs are sold through Creem.io ("Creem"), our payment processor and Merchant of Record. Creem is the seller of record for your purchase and the counterparty to your payment transaction — Creem processes your payment, issues receipts, and handles payment-related matters such as chargebacks under its own terms and policies.

These Terms govern your use of the RawCraft Service itself; they do not govern the payment transaction, which is a separate agreement between you and Creem. See our Refund Policy and Subscription Terms for how billing works within the Service.

8. Credits

Generation consumes credits. Credits are a licence to use the Service, not money, not a stored-value instrument, and not property. They have no cash value, cannot be exchanged for cash, and cannot be transferred or sold.

Subscription credits are granted for a billing period and are reset at the end of that period; credit-pack credits do not expire while your account is open. Details are in our Subscription Terms.

If a generation fails, the credits reserved for it are returned to your balance. Credits consumed by a successful generation are not refundable on the basis that you were dissatisfied with the output — output is probabilistic and variation is inherent to the Service.

9. Your content and output

As between you and RawCraft, you retain such rights as you may have in the output you generate, subject to the underlying model providers' own licensing terms and to any third-party rights in material you upload. RawCraft does not claim ownership of your generated output.

We make no representation that output is original, that it does not resemble existing works or other users' output, or that your use of it will not infringe the rights of a third party. Rights in AI-generated material are unsettled and differ by country; in some jurisdictions such material may not be protectable at all. Clearing rights for your intended use is your responsibility.

You grant us a limited, worldwide, royalty-free licence to host, store, transmit and process your prompts, uploads and output solely to operate, secure and support the Service, to enforce these Terms and the Acceptable Use Policy, and to comply with law. We do not use your prompts or output to train AI models.

10. Storage, retention and your own copies

Generated media is retained for a limited period (currently 30 days) and is then deleted. The Service is not a backup, archive, or storage product.

You are responsible for downloading and keeping your own copies of anything you want to keep. To the maximum extent permitted by law, we are not liable for the deletion, loss, corruption or unavailability of prompts, uploads or output, whether caused by scheduled retention, error, or otherwise.

11. Availability and third-party dependencies

The Service depends on third parties, including AI model providers, hosting, database, storage and payment providers. We do not control them and do not guarantee that the Service will be available, uninterrupted, timely, secure, or error-free.

We may modify, suspend, limit or discontinue any part of the Service, including any model, feature, resolution or duration option, at any time. No service level is promised and interruption is not a breach of these Terms.

We are not liable for any failure or delay caused by events beyond our reasonable control, including provider outages, network failures, acts of government, changes in law, and force majeure.

12. Suspension and termination

We may suspend or terminate your access to the Service, remove content, or refuse any generation, at any time and without prior notice, if we reasonably believe you have breached these Terms or the Acceptable Use Policy, if required by law or by a provider or payment partner, or to protect the Service, other users, or third parties.

Termination for breach does not entitle you to any refund of fees or credits, except where a refund is required by law.

You may stop using the Service and cancel your subscription at any time from your account settings.

13. Disclaimers

To the maximum extent permitted by law, the Service and all output are provided "as is" and "as available", without warranties or conditions of any kind, whether express, implied or statutory — including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, title, accuracy, or non-infringement.

We do not warrant that output will be accurate, original, lawful in your jurisdiction, free of third-party rights, or suitable for any purpose, nor that the Service will meet your requirements or operate without interruption or error.

Output is not professional advice. Do not rely on it for legal, medical, financial, safety or other decisions.

14. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, however caused and under any theory of liability, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amount you paid for the Service in the twelve (12) months immediately before the event giving rise to the claim, or (b) USD 100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not permit to be excluded. Where any exclusion or limitation in this section is held unenforceable, it applies to the maximum extent permitted and the remaining provisions stay in force.

The allocation of risk in these Terms is a fundamental basis of the bargain between us and is reflected in the price of the Service.

15. Time limit for claims

To the maximum extent permitted by law, any claim arising out of or relating to the Service or these Terms must be brought within one (1) year after the claim arose; otherwise it is permanently barred. This does not apply where a longer period is required by mandatory law.

16. Disputes

Before starting any formal proceeding, you agree to contact us at info@rawcraft.ai and to attempt in good faith to resolve the dispute informally for at least thirty (30) days.

To the maximum extent permitted by law, you and we each agree that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Where a class-action waiver is unenforceable, this paragraph does not apply to that dispute.

This section does not deprive a consumer of any right to bring proceedings in the courts of their country of residence where mandatory law grants that right.

17. Compliance with trade and sanctions law

You must not use the Service if you are located in, ordinarily resident in, or acting on behalf of a person or entity in a country or region subject to comprehensive sanctions, or if you are listed on any applicable restricted-party list. You represent that you are not so located, resident or listed.

18. Governing law

These Terms are governed by the laws of Türkiye, without regard to conflict-of-law principles, and the courts of Türkiye have jurisdiction.

If you are a consumer resident in a jurisdiction that grants you mandatory consumer protection rights which cannot be limited or waived by contract, nothing in these Terms restricts those rights, and such mandatory local consumer protection provisions remain in force alongside these Terms.

19. General

Severability. If any provision of these Terms is held invalid, unlawful or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remaining provisions stay in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of it, and does not limit our right to enforce it later.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization or sale of assets.

Entire agreement. These Terms, together with the Acceptable Use Policy, Privacy Policy, Refund Policy and Subscription Terms, are the entire agreement between you and us regarding the Service and supersede any prior understanding.

Survival. Sections that by their nature should survive termination — including responsibilities and warranties, indemnity, disclaimers, limitation of liability, time limit for claims, disputes and governing law — survive.

Language. These Terms are written in English. Any translation is provided for convenience only; in case of conflict, the English version prevails to the extent permitted by law.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify active users. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

21. Contact

Questions about these Terms can be sent to info@rawcraft.ai.